FAQS

Apparel & Shop

As a SYNC Network Member, how do I receive my apparel discount?

To receive your SYNC Network discount on the Shop, log into your SYNC Network account and your discount and SYNC Network Member pricing will automatically be reflected on the Shop.

How do I know what size to buy?

Because every product is different, please refer to the size chart located in the product description.

I want to place an order; what payment methods does Zumba^® accept?

Zumba accepts the following major credit cards: Visa, MasterCard, Discover and American Express. Since all orders are placed online, we cannot accept money orders or checks.

To which countries does Zumba^® ship orders?

Zumba ships to over 60 countries. After you click on the Shop link, you should immediately "Select Your Shipping Country." If you do not see your country listed, we do not currently ship to that country. Please note that after selecting your country, you may be re-directed to the online Shop of one of our authorized Zumba Wear product distributors around the world.

When will my order be delivered?

After you submit your order, you will receive an email reviewing the items in your order. Please note that once submitted, orders cannot be modified or cancelled for any reason. Within a few days, you will receive a confirmation email with your shipment tracking number(s) (tracking information may take up to 24 hours to activate). For more information, please refer to our Shipping Policy.

IF YOU LIVE OUTSIDE OF THE U.S.
International orders can take 7-10 business days for delivery and may take longer due to customs delays. We cannot provide an estimated delivery date or guarantee a timeframe for delivery. For more information on international shipping, please refer to our Shipping Policy.

Can I return my order?

You may return regularly priced merchandise purchased on zumba.com for any reason within 30 days of the delivery date for a full refund of the purchase price. You must use the free return shipping label provided.

In the U.S.
To read our complete Return Policy and to return your merchandise, please click here.
*Certain rules and restrictions apply. No exchanges permitted.

In Europe
*To read our complete Return Policy and to return your merchandise, please click here.
*Certain rules and restrictions apply. No exchanges permitted.

Can I exchange an item?

Unfortunately, at this time we can’t process exchanges, but feel free to return the item in question and place a new order.

Can I add more products to an order that has already been submitted?

No. Zumba is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.

If I make a mistake or change my mind, can I cancel my order?

In case of a mistake (or if you change your mind), we have a refund policy with free return shipping. Once you receive your order, you can return it at no cost to you (U.S. orders only). To do so, read our complete Return Policy and follow the return process. Click here to read the Return Policy.

Gift Cards

1. Where can I use my gift card? Gift cards can only be used on orders delivered to U.S. addresses.
2. Do I need to do anything before using my card? No, your gift card will be activated upon receipt.
3. Are there any fees associated with the card? No.
4. Does my card have an expiration date? No.
5. Can funds be added to my card? No, but new cards can be purchased in our Shop
6. How can I check the balance on my card? To check your balance,please click here.
7. Is there a limit on how many cards can be ordered? No, you can order as many cards as you like.
8. How will my card be packaged? Your card will arrive in a green Zumba® envelope shipped via USPS and delivered within 7-10 business days.
9. If I make a purchase with a gift card and a credit card, what happens if my credit card declines? Your gift card will be regenerated in five minutes and all funds will automatically be put back on the card.
10. I have not received the gift card I ordered, what do I do? Please contact Customer Care immediately at 954-925-3755 and one of our representatives will be more than happy to assist you by deactivating the card originally sent and having a new one shipped to you.
11. What if my card is lost or stolen? Gift cards are nonrefundable and cannot be replaced if lost or stolen.

What does "Final Order" mean?

If the product(s) is marked final sale, this means that there are no exchanges, returns, or refunds for the product(s).