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FAQS

FAQ Topics:

SYNC Go

What is the SYNC Go app?
The SYNC Go app is the all-in-one mobile application for music and video playlist creation, exclusively available and free for all Premium SYNC members.
With the app, you can:
  • Access your SYNC Now music and videos
  • Create and save your own playlists
  • Trim quadrants to create 30, 45 and 50 minute classes
  • Take it to your class and access your music playlists without the need of wireless internet connection
Who has access to the app?
The app is exclusively available to Premium SYNC Members
How do I download the app?
You can download the app from the app store on your device.
Will my monthly SYNC fees change?
No, your monthly fees will not change. The app is free to all Premium SYNC Members, and optional for Base Members.
On what devices can I use the app?
The SYNC Go app is available on both iOS and Android phones
What will I be able to access on the SYNC Go app?
All of your SYNC Now content! Access your Quadrants, Recharges, Warm ups and Cool downs.
What happens if I end my SYNC membership?
If you end your SYNC membership, you will lose access to the SYNC Go app and all your content.
How can I create a music playlist?
Create a music playlist by clicking “NEW PLAYLIST” on the playlist tab. Select a name for your playlist. Select an area from the template (ex: Warm Up) and your Warm Up song category will open. Select the song you want to add, and it will be automatically added to your new playlist. Repeat them for all sections of the template that you want to insert. When you are done, click SAVE on the top right.
How can I create a video playlist?
Create a video playlist by clicking “NEW PLAYLIST” on the playlist tab. Select a name for your playlist. Toggle over to the VIDEO toggle on the top of the playlist screen. Select an area from the template (ex: Warm Up) and your Warm Up video category will open. Select the video you want to add, and it will be automatically added to your new playlist. Repeat them for all sections of the template that you want to insert. When you are done, click SAVE on the top right.
How can I put my music playlist OFFLINE?
Only music playlists can be put in offline. Video playlists cannot be put in offline mode. To put your music playlist on offline mode, click on the OFFLINE toggle so that it turns yellow. That means it’s on. Do not leave that screen until you see a pop up that says “READY FOR CLASS.” Once you see the pop up, you can click OK and teach your class without worry.
How can I trim my playlist to fit a shorter class?
On your playlist, click on the 3 dots next to the song you want to trim. Select “Trim Music Track.” You will then see a screen open up with trimming icons at the beginning and end of the song. You can drag those icons to any place in the song. The duration of the song on the top of the screen will change as you drag the icon. The dots on the line indicate where songs end within your song (if there are multiple songs in that track).
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