FAQ Topics:


Why can't I download music or choreo onto my iPhone or iPad?
You cannot download on your iPhone® or iPad® due to Apple limitations on these devices, but you can successfully stream all content on these devices.
How long will my music and videos be available for download?
You will have access and be able to stream your music and video content for your SYNC Content for as long as you are a SYNC Member in good standing. Music and videos will be available to download for at least 7 years from when the file has been added to the SYNC™ Now platform.
What happens if my download fails?
You can try to download it again right after the download has failed if you are on the same device. If you are still having trouble, please contact our customer care team for assistance.
What happens if my computer crashes and I lose access to my music?
You should always back up any files that you download onto your computer. We recommend backing up your files onto an external hard drive or a cloud service. If you have any issues with lost content, please contact our customer care team for assistance. Important note: You CANNOT share the content (even with other SYNC Members). This content has strict legal rules pertaining to privacy.
What happens if I put my SYNC account on hold?
If you put your account on hold, we will hold on to the content for you. When your account reactivates, you will have all the content that you previously had as a SYNC Member in good standing. You will not have access to the content released while your account was on hold.
Where are my videos downloaded on my computer?
It depends on your device, please check your settings. For example, if you have a Mac, your settings might be set up to download videos and music into your iTunes account or into your downloads folder.
Have more questions?
Contact us